Customer Experience Director

3 days ago

Cairns, Queensland, Australia beBeeLeadership Full time $80,000 - $100,000
Lead with Excellence

As an enthusiastic and results-driven leader, we seek a highly skilled professional to lead our team. This leadership role requires you to be passionate about footwear, working in a fast-paced environment, and delivering exceptional customer experiences.

Key responsibilities include:

  • Utilize advanced technology to deliver outstanding customer service.
  • Motivate and inspire your team to consistently exceed sales targets and key performance indicators (KPIs).
  • Monitor team performance and identify opportunities for growth and improvement.
  • Collaborate with the store manager to manage rosters and optimize workforce utilization.
  • Support daily store operations, ensuring high standards in presentation, visual merchandising, and stock management.
  • Champion team training, development, and succession planning to build a strong workforce.
  • Foster community engagement through sporting partnerships and healthcare professional relationships.
  • Ensure compliance with occupational health and safety (OHS) requirements.

Requirements:

  • Previous experience as an Assistant Store Manager or senior casual Sales Assistant, Key Holder, Supervisor or 3IC in a retail environment.
  • A results-driven mindset and strong leadership skills.
  • Proven success in meeting KPIs and sales targets.
  • A solid understanding of stock control and visual merchandising best practices.

About Us:

We are passionate about helping people lead healthy, active lives. We empower customers through expert fitting, personalized service, and the right footwear for every journey.

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