Customer Experience Manager

4 days ago

Cairns, Queensland, Australia beBeeCommunity Full time $90,000 - $120,000

About the role


As a Reception Manager, you will be responsible for nurturing and supporting customers and centre teams at a Centre level.

Responsibilities

You'll own customer experience and operations in your centre. You'll be the daily point of contact in one of our business centres and an integral part of delivering the best customer experience.

  • Build effective relationships with new and existing customers
  • Work as part of a team to give our community everything they need.
  • Create exceptional experiences every interaction
  • Own and care for your centre - ensure it is always the professional and inspiring work environment our community requires;
  • Drive profitability of our centres through supporting sales or additional services and ancillary income.
  • Train, manage and mentor community teams to be the best they can be.
  • Lead by example through every interaction.
Skills and Traits Required

Possess a positive, inspiring attitude: You'll bring a friendly, enthusiastic approach to every customer interaction.

Be resilient: You'll adapt quickly to fast-changing situations and challenges.

Be approachable and influential: Build strong relationships with every customer, so you can better deliver on their needs.

Diligent and detail-focused: Ensure high standards are met in every aspect of your work.

Motivated and proactive: Take initiative to solve problems, make time count, and deliver excellent results.

A people-person: Understand and deliver the things your centre team needs to thrive, from clear goals to encouragement and leadership by example.

Benefits of Working with Us
  • Fair compensation package: Expect a competitive remuneration that inspires a five-star service.
  • Excellent work environment: Work with local, national, and global clients in a world-class, high-calibre workspace.
  • Time for personal life: Enjoy a Monday-to-Friday work schedule, allowing for a healthy work-life balance.
  • Ongoing training: Access structured development programmes designed to nurture your ambitions.
  • Career growth opportunities: Progress to increased responsibility over market centre operations or sales.

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