
Overnight Operations Specialist
2 days ago
Job Description:
As a Night Manager, you will be responsible for ensuring seamless operational management during the overnight period. This involves supervising hotel staff, coordinating tasks, and maintaining high standards of service delivery.
Your mission is to create memorable experiences for customers and colleagues by efficiently managing operations, addressing any issues that may arise, and ensuring the safety and security of guests.
Key Responsibilities:
- Manage night-time operations, including front desk, housekeeping, and maintenance teams.
- Supervise and coordinate tasks to ensure efficient service delivery.
- Address any guest complaints or issues promptly and professionally.
- Conduct regular checks to maintain high standards of cleanliness and hygiene.
- Ensure accurate and timely completion of the night audit function.
Required Skills and Qualifications:
To excel in this role, you should possess:
- Hotel supervisory or management experience within a superior hotel setting.
- Proficient knowledge of Microsoft Office suite and/or equivalent software.
- Familiarity with OPERA Property Management system or similar systems.
- Strong customer service skills, with the ability to remain composed under pressure.
Benefits:
Working as a Night Manager offers the opportunity to develop your leadership skills, work in a dynamic environment, and contribute to the success of our organization.
Other Information:
If you are interested in exploring further details about this position, please feel free to inquire with our recruitment team.
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