Overnight Customer Service Specialist

7 days ago

Perth, Western Australia beBeeNight Full time $55,000 - $65,000

With over 100 countries represented, our hotel group is renowned for its outstanding service, available to guests around the clock. As a Night Auditor, you will be the key point of contact for guests, ensuring their needs are met and their experience is memorable.

This vital role requires someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. If you have previous experience working in a hotel or overnight customer service role, and possess excellent communication and problem-solving skills, this could be the perfect opportunity for you.

Your responsibilities will include responding to guest requests, conducting the night audit process, and monitoring hotel security. You will also be responsible for attending to any guest-related operations, such as late check-ins and queries, and ensuring the safety and security of hotel guests throughout the night.

To succeed in this role, you will need:

  • A minimum of 1 year's experience in a similar role, with a proven ability to provide an exceptional customer experience
  • Excellent customer relations, problem-solving, decision-making, and time management skills
  • Attention to detail
  • Prior experience with Opera property management system
  • A professional standard of personal presentation, fitting of a luxury brand
  • The ability to work overnight shifts, including weekends and public holidays

In return for your hard work, you can expect a range of benefits that support your career journey, including:

  • Free car parking for overnight shifts
  • Free meals on shift
  • Laundered uniform supplied
  • Paid birthday leave
  • Paid parental leave
  • Proactive paid wellness and mental health days
  • Colleague discounts across our hotels for accommodation, food, and beverage

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