Senior Banking Consultant

1 week ago

Canterburybankstown Council, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Senior Banking Consultant to join our Retail Banking team in Roselands, NSW. As a Senior Banking Consultant, you will play a key role in delivering the desired customer experience by adopting a positive relationship-based, customer-centric approach.

Key Responsibilities
  • Act as an ANZ products initiator and role model, providing expert advice and guidance to customers on our range of home loan, insurance, investment products, and transactional services.
  • Meet customer needs through the provision of ANZ's range of financial products and services, while maintaining a deep understanding of customer needs and preferences.
  • Take responsibility for 'knowing your customer' from a risk perspective, ensuring that all interactions are conducted in a secure and compliant manner.
  • Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers.
Requirements
  • Prior experience in developing strong relationships in a customer-focused role, with a proven track record of delivering exceptional customer experiences.
  • Significant experience in financial services, preferably within the retail banking sector, with a deep understanding of ANZ's products and services.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Leadership and coaching capabilities, with the ability to mentor and develop junior team members.
  • Experience in being an influential user and promoter of technology, with a strong understanding of digital channels and platforms.
What We Offer

At ANZ, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to succeed.

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