Casual Banking Professional

5 days ago


Camden Council, Australia Australia and New Zealand Banking Group Limited Full time
About the Role

We are seeking a skilled Banking Consultant to join our Retail Banking team in Australia. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring a seamless banking experience for our customers.

Key Responsibilities
  1. Provide personalized banking solutions to customers, meeting their end-to-end financial needs and goals.
  2. Act as a role model and peer coach, delivering a high standard of customer service and promoting a collaborative team environment.
  3. Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
  4. Support bank programs and initiatives, ensuring compliance with ANZ policies and procedures.
  5. Take responsibility for 'knowing your customer' from a risk perspective.
Requirements
  1. Exceptional customer focus, with retail experience an advantage.
  2. Experience in using technology and digital channels, with a willingness to adapt to change and ambiguity.
  3. Ability to multi-task and work in a collaborative team environment.
  4. Sound understanding of compliance and excellent communication skills.
What We Offer

At ANZ, we offer a range of benefits and flexible working arrangements to support our employees' wellbeing and career development. We are committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to succeed.



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