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Banking Consultant

2 months ago

Cumberland City Council, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our Retail Banking team. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and meeting the financial needs of our customers.

Key Responsibilities
  • Provide customers with a seamless banking experience by meeting their end-to-end financial needs.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy.
  • Actively participate in and support bank programs and initiatives.
  • Ensure compliance with ANZ and branch policies and procedures.
Requirements
  • Exceptional customer focus and retail experience.
  • Experience in using technology and digital channels.
  • Ability to multi-task and adapt to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
Why Join Us

At ANZ, we are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.