Senior Hospitality Operations Manager

2 days ago


Spring Hill, Queensland, Australia Accor Full time

We are seeking a Senior Hospitality Operations Manager to join our team on a fixed-term parental leave cover basis.

About the Role

This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards.

  1. Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
  2. Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards.
  3. Ensure accuracy of data and reporting.
  4. Liaise daily with our Reservations team.
  5. Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
  6. Be our 'Loyalty Champion' striving to recruit new members to our loyalty program.
About You

To be successful in this role, you will require:

  • Experience in a similar role, preferably in luxury hotels.
  • A deep understanding and practical application of Front Office standards and procedures.
  • Authentic customer service, interpersonal and communication skills.
  • Impeccable grooming and presentation standards.
  • Proficiency in the using the MS Office suite of products.
  • Experience in Opera Cloud is highly desirable.
  • The ability to work a range of shifts, inclusive of days, nights and weekends.
Why Work for Accor?

We offer a competitive salary of $80,000 - $90,000 per annum, depending on experience. Our benefits package includes access to our Accor Academy, flexibility to ensure a work life balance, and incredible Accor Heartist Benefits, including discounted Food & Beverage + Accommodation worldwide. We also offer an Accor's refer-a-friend bonus, Accor's Parental Leave Scheme, and access to our Employee Assistance Program.



  • Spring Hill, Queensland, Australia Mercure Full time

    Deliver Exceptional Guest ExperiencesWe are seeking a passionate and customer-focused Food and Beverage Attendant to join our team at Mercure Brisbane Spring Hill. As a Hospitality Ambassador, you will be the face of our restaurant, Osteria Roma, and provide consistent high-quality service to both in-house and external guests.In this role, you will have the...


  • Spring Hill, Queensland, Australia Mercure Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Food & Beverage Attendant to join our team at Mercure Brisbane Spring Hill.Key ResponsibilitiesProvide exceptional customer service to both in-house and external guests, ensuring a warm and welcoming experience.Assist in implementing strategies to drive revenue within our food and beverage...


  • Spring Hill, Queensland, Australia Accor Full time

    Job DescriptionAs a Food and Beverage Supervisor at Accor, you will be responsible for leading and mentoring a team to deliver exceptional service to our guests. Your duties will include supervising operations, communicating with the team, ensuring brand standards, and managing guest queries.ResponsibilitiesSupervise Food and Beverage outlet operations to...


  • Spring Hill, Queensland, Australia Mercure Full time

    About the RoleWe are seeking a skilled and detail-oriented Conference & Events Supervisor to join our team at the Mercure Brisbane Spring Hill hotel. The ideal candidate will be responsible for overseeing the smooth execution of events and conferences, ensuring that all details are managed from start to finish.Key ResponsibilitiesCoordinate with internal and...


  • Spring Hill, Queensland, Australia Accor Full time

    About the Role:">We are seeking a highly skilled and organized Senior Event Coordinator to join our Sales & Marketing Department. As a key member of our team, you will be responsible for providing administrative support and coordinating business conferences and internal events.">Key Responsibilities:">">Daily and weekly administrative duties including...


  • Spring Hill, Queensland, Australia Mercure Full time

    About the RoleWe are seeking a skilled and enthusiastic Hotel Operations Specialist to join our team at Mercure Brisbane Spring Hill. In this dynamic role, you will be responsible for delivering exceptional guest experiences across multiple departments, including Housekeeping, Kitchen, and Front Office.Key ResponsibilitiesMaintain and clean public areas of...


  • Spring Hill, Queensland, Australia Endeavour Energy Full time

    About UsAt Endeavour Energy, we are one of Australia's fastest growing networks, powering over 2.7 million people across New South Wales.We strive to create a diverse and inclusive workplace where everyone feels safe, motivated, valued, included and respected.Job DescriptionThis is an exciting opportunity to join our team as a Senior Vegetation Management...


  • Spring Hill, Queensland, Australia Mercure Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Overnight Hotel All Rounder to join our team at Mercure Brisbane Spring Hill.Key ResponsibilitiesMaintain and clean public areas of the hotel to ensure a high level of cleanliness and organisation.Prepare, cook, and deliver ordered meals/snacks to guests in a timely and efficient manner.Provide...


  • Spring Hill, Queensland, Australia Mercure Full time

    Embark on a dynamic career with Mercure, a leading hospitality brand that offers unparalleled experiences.Our team at Mercure Brisbane Spring Hill is seeking an enthusiastic and versatile Overnight Hotel All Rounder to join our vibrant hotel. As the go-to person across Housekeeping, Kitchen, and Front Office, you will play a vital role in ensuring our guests...


  • Mango Hill, Queensland, Australia Drakes Supermarkets Full time

    About Drakes SupermarketsDrakes Supermarkets is a leading Australian retail company with a strong presence in the grocery market.We are committed to providing our customers with an exceptional shopping experience, and we are looking for talented individuals to join our team.Role OverviewThis is an exciting opportunity for a Senior Retail Operations Manager...


  • Spring Hill, Queensland, Australia Accor Full time

    About UsMercure Hotels are more than just a place to stay. We offer an immersive experience that lets you discover the true essence of each location.Our MissionWe pride ourselves on offering high-quality standards with a unique take on locality, ensuring that every guest feels instantly connected to their surroundings.Job DescriptionWe are seeking a highly...


  • Spring Hill, Queensland, Australia Mercure Full time

    Unlock Your Potential in Food and BeverageWe are seeking a passionate Food and Beverage Attendant to join our team at Mercure Brisbane Spring Hill. As the face of our restaurant, Osteria Roma, you will be responsible for delivering exceptional service and promoting our food and beverage outlets.About the RoleWelcome guests from all over the world and provide...


  • Spring Hill, Queensland, Australia Accor Full time

    Job Title: Food and Beverage Team LeadJob Summary:We are seeking a highly motivated and experienced Food and Beverage Team Lead to join our team at Mercure Brisbane Spring Hill. As a key member of our Food and Beverage operations team, you will be responsible for leading, mentoring and motivating your team to deliver exceptional service to our guests.Key...


  • Spring Hill, Queensland, Australia Accor Full time

    Job OverviewWe are seeking a passionate and experienced Food and Beverage Attendant to join our team at Mercure Brisbane Spring Hill.Job DescriptionAs a Food and Beverage Attendant, you will be the face of our restaurant, Osteria Roma, welcoming both in-house and external guests and providing consistent and high-quality service.You will be an active promoter...


  • Red Hill, Queensland, Australia Lancemore Hotel Group Full time

    About UsLancemore Hotel Group is a leading Australian boutique lifestyle brand, pioneering in boutique hotels and residential conference facilities. Founded in 1986, our company offers boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and award-winning wines.We are rapidly expanding across...


  • Spring Hill, Queensland, Australia Colliers Full time

    About ColliersColliers is a leading real estate company that operates in Asia Pacific with over 9,000 experts. Our enterprising culture and decentralized operating model enable us to act quickly in local markets, innovate, and accelerate the success of our clients and people.Career OpportunitiesWe are seeking a talented Marketing Executive to join our...


  • Spring Hill, Queensland, Australia Colliers Full time

    Marketing Executive RoleWe are seeking a talented and motivated Marketing Executive to join our Engineering & Design team at Colliers, one of the fastest growing businesses in the industry.This exciting opportunity will see you working closely with our National Marketing Manager to amplify the brand through the development and implementation of marketing...


  • Red Hill, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Kitchen Operations Manager to join our dynamic team at Lancemore Hotel Group.Key Responsibilities:To work closely with the kitchen brigade to deliver exceptional dining experiences for our guests.Assist in the creation and execution of menus that change with the seasons, ensuring a fresh...


  • Spring Hill, Queensland, Australia Mercure Full time

    Overview of Mercure Brisbane Spring HillThe Mercure Brisbane Spring Hill is a premier hotel located in the heart of the city, offering stunning views of the skyline and Roma St Parklands. With 179 spacious guest rooms, an outdoor swimming pool, fitness room, and alfresco-style restaurant and bar, our hotel is the perfect destination for both business and...


  • Spring Hill, Queensland, Australia Accor Full time

    Explore a new opportunity as an Event Operations Coordinator at our Mercure Brisbane Spring Hill hotel.About the RoleWe are seeking a highly motivated and organized individual to provide administrative support to our Sales & Marketing Department, while coordinating business conferences and internal events.The ideal candidate will possess excellent...