Senior Hospitality Operations Manager
1 month ago
We are seeking a Senior Hospitality Operations Manager to join our team on a fixed-term parental leave cover basis.
About the RoleThis is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards.
- Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards.
- Ensure accuracy of data and reporting.
- Liaise daily with our Reservations team.
- Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
- Be our 'Loyalty Champion' striving to recruit new members to our loyalty program.
To be successful in this role, you will require:
- Experience in a similar role, preferably in luxury hotels.
- A deep understanding and practical application of Front Office standards and procedures.
- Authentic customer service, interpersonal and communication skills.
- Impeccable grooming and presentation standards.
- Proficiency in the using the MS Office suite of products.
- Experience in Opera Cloud is highly desirable.
- The ability to work a range of shifts, inclusive of days, nights and weekends.
We offer a competitive salary of $80,000 - $90,000 per annum, depending on experience. Our benefits package includes access to our Accor Academy, flexibility to ensure a work life balance, and incredible Accor Heartist Benefits, including discounted Food & Beverage + Accommodation worldwide. We also offer an Accor's refer-a-friend bonus, Accor's Parental Leave Scheme, and access to our Employee Assistance Program.
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