Senior Hospitality Operations Manager

1 month ago


Spring Hill, Queensland, Australia Accor Full time

We are seeking a Senior Hospitality Operations Manager to join our team on a fixed-term parental leave cover basis.

About the Role

This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards.

  1. Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
  2. Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards.
  3. Ensure accuracy of data and reporting.
  4. Liaise daily with our Reservations team.
  5. Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
  6. Be our 'Loyalty Champion' striving to recruit new members to our loyalty program.
About You

To be successful in this role, you will require:

  • Experience in a similar role, preferably in luxury hotels.
  • A deep understanding and practical application of Front Office standards and procedures.
  • Authentic customer service, interpersonal and communication skills.
  • Impeccable grooming and presentation standards.
  • Proficiency in the using the MS Office suite of products.
  • Experience in Opera Cloud is highly desirable.
  • The ability to work a range of shifts, inclusive of days, nights and weekends.
Why Work for Accor?

We offer a competitive salary of $80,000 - $90,000 per annum, depending on experience. Our benefits package includes access to our Accor Academy, flexibility to ensure a work life balance, and incredible Accor Heartist Benefits, including discounted Food & Beverage + Accommodation worldwide. We also offer an Accor's refer-a-friend bonus, Accor's Parental Leave Scheme, and access to our Employee Assistance Program.



  • Red Hill, Queensland, Australia Frontline Hospitality Melbourne East Full time

    Frontline Hospitality Melbourne East is a renowned hospitality company with multiple hatted venues on the stunning Mornington Peninsula.We are currently seeking an experienced Senior Restaurant Operations Manager to join our leadership teams. This role will oversee daily operations, ensuring exceptional guest experiences and supporting the growth of our...

  • Restaurant Manager

    4 weeks ago


    Spring Hill, Queensland, Australia Mercure Full time

    About the RoleWe are seeking a motivated and experienced Restaurant Manager to join our team at Mercure Brisbane Spring Hill.As a Restaurant Manager, you will be responsible for leading a high-performing team of hospitality professionals, ensuring exceptional customer service and delivering financial results.ResponsibilitiesLead and manage a diverse team of...


  • Spring Hill, Queensland, Australia Accor Full time

    About the RoleAs a Food and Beverage Operations Manager at Accor, you will have the opportunity to lead a dynamic team and deliver exceptional service to our guests.Key ResponsibilitiesSupervise and coordinate the day-to-day operations of the food and beverage outletsCommunicate effectively with the team to ensure seamless service deliveryMaintain high...


  • Spring Hill, Queensland, Australia Accor Full time

    Company OverviewMercure Hotels is a leading hospitality brand that offers high-quality standards with a true take on locality. With 950+ Hotels across 60+ countries, we pride ourselves on being a portal to discovery and a springboard to exploration.We are seeking a talented Front Office Assistant Manager to join our team at Mercure Brisbane Spring Hill. This...


  • Spring Hill, Queensland, Australia Accor Full time

    Lead Customer ExperienceWe are seeking a skilled Front Office Assistant Manager to cover a 4-week parental leave on a fixed-term basis. As a leader in our hotel's front office, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our guest arrivals and departures.In this hands-on role, you will:Evaluate...


  • Spring Hill, Queensland, Australia Accor Full time

    Job DescriptionAs a Food and Beverage Supervisor at Accor, you will be responsible for leading and mentoring a team to deliver exceptional service to our guests. Your duties will include supervising operations, communicating with the team, ensuring brand standards, and managing guest queries.ResponsibilitiesSupervise Food and Beverage outlet operations to...


  • Spring Hill, Queensland, Australia Mercure Full time

    About Mercure Brisbane Spring HillLocated on the central city fringe, our hotel offers an unparalleled blend of convenience and tranquility. Just minutes from the CBD, Brisbane River, Suncorp Stadium, and public transport, our guests can effortlessly explore the vibrant city.Our Hotel Features179 spacious guest rooms with generous open-aired balconiesModern...


  • Red Hill, Queensland, Australia Frontline Hospitality Melbourne East Full time

    Embark on a rewarding career as a Restaurant Team Leader with Frontline Hospitality Melbourne East. Enjoy the stunning Mornington Peninsula surroundings and work in beachside + hatted winery venues.A competitive salary of $75-$85K (plus superannuation) awaits successful applicants, who will lead by example and inspire their teams to deliver exceptional guest...


  • Spring Hill, Queensland, Australia The Salvation Army Full time

    About Us:The Salvation Army is a Christian organization and one of Australia's largest charities, dedicated to providing support and services to those in need.Job Opportunity:We are seeking a highly skilled Senior Case Manager to join our First Response Team at our Spring Hill site. This is a full-time position until 30 June 2025, offering a salary package...


  • Spring Hill, Queensland, Australia Accor Full time

    Company OverviewMercure Hotels is a global leader in the hospitality industry, offering unique experiences for guests from around the world.


  • Mango Hill, Queensland, Australia Drakes Supermarkets Full time

    About Drakes SupermarketsDrakes Supermarkets is a leading Australian retail company with a strong presence in the grocery market.We are committed to providing our customers with an exceptional shopping experience, and we are looking for talented individuals to join our team.Role OverviewThis is an exciting opportunity for a Senior Retail Operations Manager...


  • Spring Hill, Queensland, Australia Mercure Full time

    Unlock Your Potential in Food and BeverageWe are seeking a passionate Food and Beverage Attendant to join our team at Mercure Brisbane Spring Hill. As the face of our restaurant, Osteria Roma, you will be responsible for delivering exceptional service and promoting our food and beverage outlets.About the RoleWelcome guests from all over the world and provide...


  • Spring Hill, Queensland, Australia Accor Full time

    Job Title: Event Operations CoordinatorAbout the Role:The Mercure Brisbane Spring Hill is seeking a highly motivated and organized Event Operations Coordinator to provide administrative support to the Sales & Marketing Department. The successful candidate will be responsible for coordinating business conferences and internal events, ensuring seamless...


  • Spring Hill, Queensland, Australia Accor Full time

    Company OverviewA leading hospitality brand, Accor operates over 5400 hotels across 110 countries. We strive to provide exceptional experiences for our guests and foster a positive work environment for our employees.SalaryThe estimated annual salary for this position is $45,000-$60,000 depending on location and experience.Job DescriptionWe are seeking an...


  • Spring Hill, Queensland, Australia The Salvation Army Full time

    About UsThe Salvation Army is a renowned Christian charity organization dedicated to providing vital support services across Australia. Our mission is to empower individuals and families to overcome adversity and achieve a brighter future.Job DescriptionWe are seeking an experienced and compassionate Human Services Manager to lead our First Response Team at...


  • Spring Hill, Queensland, Australia The Salvation Army Full time

    About The Salvation ArmyWe are a Christian movement and one of Australia's largest charities, dedicated to making a positive impact on people's lives.Salary & ConditionsThe successful candidate will be offered a salary in accordance with the SCHADS Award, Level 3, reflecting the importance of this role in addressing homelessness.Job DescriptionWe are seeking...


  • Spring Hill, Queensland, Australia Accor Full time

    Looking for a challenging role in event management? We are seeking an experienced Event Management Specialist to join our Sales & Marketing Department.About Mercure Brisbane Spring HillLocated on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the...


  • Spring Hill, Queensland, Australia Accor Full time

    About the RoleWe are seeking a skilled and passionate Food & Beverage Attendant to join our team at Mercure Brisbane Spring Hill.In this role, you will be the face of our restaurant, Osteria Roma, welcoming both in-house and external guests with consistent and high-quality service.You will be responsible for promoting Osteria Roma and driving revenue within...


  • Red Hill, Queensland, Australia Lancemore Hotel Group Full time

    Lancemore Lindenderry Red Hill, a luxurious boutique hotel, seeks an experienced Restaurant Manager to lead their high-end dining team. This is a fantastic opportunity to join a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.The successful candidate will have extensive experience in managing...


  • Spring Hill, Queensland, Australia Pure Consultancy Full time

    Job OverviewPure Consultancy is a leading accounting practice in Spring Hill, seeking an experienced Administration Assistant to join their team.Salary InformationThe successful candidate can expect a competitive salary in the range of $60,000 - $80,000 per annum, depending on experience.Job DescriptionWe are looking for a highly organized and efficient...