Technical Support Specialist

5 days ago

Ipswich, Australia beBeeIT Full time $25,396 - $28,000
Job Overview

We are seeking a highly skilled technical professional to join our IT Support Team.

The ideal candidate will have a customer-oriented focus and a proactive attitude, providing exceptional service via email, telephone, or face-to-face interactions.

This role is based at our head office in Ipswich, Suffolk.

Key Responsibilities
  • Provide technical support to internal users, capturing information into defined tasks with desired outcomes.
  • Manage the support inbox, delivering outstanding service to customers.
  • Resolve break/fix IT issues with support from the IT Manager or Managed Service Provider; assist other IT team members in resolving issues remotely or onsite.
  • Offer expert IT support to end-users across all businesses, completing allocated tasks to a high standard.
  • Answer inbound calls, record IT issue requests within a task, with desired outcome and time taken.
  • Handle new hardware requests, including ordering, setup, and distribution.
  • Complete assigned project work as prescribed by the IT Manager.
  • Monitor desktops, servers, and networks, taking proactive steps to maintain systems.
Required Skills and Qualifications
  1. Qualifications: GNVQ/NVQ Level 2 or equivalent; 6 GCSE/O level passes (A*-C) including English and Math; recognised ICT qualifications.
  2. Experience: A minimum of 1-2 years IT experience; familiarity with Microsoft programs; knowledge of Windows 10/11, desktops, laptops, mobile devices; understanding of Windows Server, Linux distributions, Azure, 365, Entra, Intune.
  3. Knowledge: Microsoft Office support; network support; hardware/software installation; data transfer; system monitoring; routine system administration.
  4. Skills: Hardware troubleshooting; software troubleshooting (Windows, macOS, Linux); networking (TCP/IP, DNS, DHCP); remote support tools and ticketing systems; server management and user administration (Azure/365/Entra/Intune).
Benefits
  • Location: Onsite Ipswich, Suffolk.
  • Hours: 40 hours per week, Monday - Friday.
  • Position: Permanent.

This role offers an excellent opportunity for career growth and development, working closely with colleagues to deliver exceptional service to our customers.

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