IT Technical Support Professional

3 days ago

Ipswich, South Dakota, Australia beBeeSupport Full time $25,396 - $28,000

Job Opportunity: IT Support Specialist

We are seeking a skilled professional to fill the role of an IT Support Specialist. This position involves providing technical assistance to internal users, managing the support inbox, and resolving break/fix IT issues with support from the IT Manager or Managed Service Provider.

The ideal candidate will have excellent customer service skills, a can-do attitude, and the ability to work in a fast-paced environment. They will be responsible for providing IT support to end-users across all businesses, completing allocated tasks to a high standard, and monitoring desktops, servers, and networks to maintain systems.

Requirements:

  • Qualifications: GNVQ/NVQ Level 2 or equivalent; 6 GCSE/O level passes (A*-C) including English and Math; recognized ICT qualifications (Desirable): CompTIA A+, CompTIA Security+, MCSE (Server/Desktop Infrastructure), MCSA (Windows 7/8/10/11); Full UK Driving License; Ability to pass DBS Checks.
  • Experience: A minimum of 1-2 years IT experience; experience with various Microsoft programs; experience with Windows 10/11, desktops, laptops, mobile devices; knowledge of Windows Server, Linux distributions, Azure, 365, Exchange, Entra, Intune; familiarity with 3CX Admin Console and Apple Business Manager (Desirable); Active Directory, Group Policies, File Servers; security and networks experience including Anti-Virus, Backups, Firewalls, VPN, etc.
  • Knowledge: Microsoft Office support; network support; hardware/software installation; data transfer; system monitoring; routine system administration.
  • Skills: Hardware troubleshooting; software troubleshooting (Windows, macOS, Linux); networking (TCP/IP, DNS, DHCP); remote support tools and ticketing systems; server management and user administration (Azure/365/Entra/Intune).

Key Responsibilities:

  • Provide technical assistance to internal users.
  • Manage the support inbox and deliver exceptional service when dealing with requests.
  • Resolve break/fix IT issues with support from the IT Manager or Managed Service Provider.
  • Provide IT support to end-users across all businesses.
  • Monitor desktops, servers, and networks to maintain systems.

A successful candidate will possess strong communication skills, a proactive approach, and the ability to work independently as part of a team. If you have a passion for technology and enjoy helping others, we encourage you to apply for this exciting opportunity.

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