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IT Technical Support Specialist
3 weeks ago
We are seeking a skilled Technical Infrastructure Support Specialist to join our team.
This role provides critical support for our institution's IT infrastructure, serving as a key escalation point for complex technical issues and ensuring the continuity of digital services across the organisation.
The post holder will collaborate closely with both 1st and 2nd line, project and development teams to maintain and enhance service delivery.
Role DetailsThis is a permanent, full-time position working 37 hours per week (1.0 FTE).
Key Responsibilities- Provide technical support in a high-complexity environment, diagnosing and resolving incidents, and implementing service improvements.
- Collaborate with internal teams to deliver reliable, secure, and scalable IT services.
- Support both on-premises and cloud-based infrastructure and contribute to cybersecurity posture through monitoring, patching, and incident response.
- Act as a digital ambassador, delivering high-quality technical support and guidance to stakeholders and staff.
Our mission is to empower students, staff, and researchers by providing technology solutions and services that meet their needs.
About You- You have experience providing technical support in a complex environment.
- You possess a positive, can-do approach and passion for supporting internal customers with technical needs.
- We offer generous annual leave entitlement and bank holidays.
- Birthday leave is also provided, subject to conditions.
- Flexible working and family-friendly policies are in place.
- A competitive pension scheme is available, with employer contribution.
- Staff discounts, gym and leisure discounts, and access to learning and development opportunities are offered.
- Cycle to Work and Electric vehicle salary sacrifice options are available.
- An Employee Assistance Programme and staff recognition awards are provided.
Please note that we reserve the right to close this vacancy early if suitable applications are received prior to the closing date.
