Client Account Specialist

1 week ago

Charlotte Bay, Australia beBeeRelationship Full time $90,000 - $120,000
Job Overview

This role combines client relationship management with device preparation and shipping tasks. The position focuses on managing a specific client account while performing select depot responsibilities.

Main Responsibilities
  • The main point of contact for assigned accounts ensures prompt responses and proactive communication.
  • Builds and maintains strong relationships with clients and internal teams.
  • Tracks and manages account activities, service requests, and device orders.
  • Addresses issues, escalates when needed, and follows through to resolution.
  • Performs assigned depot tasks (staging, kitting, labeling, shipping).
  • Processes returns and prepares devices for redeployment.
  • Maintains accurate device records and follows Proof of Delivery guidelines.
  • Coordinates with internal teams to meet deadlines and maintain quality.
Required Qualifications
  • 2+ years in customer service or account management (B2B or technical service preferred).
  • Proven ability to manage client relationships and deliver high customer satisfaction.
  • Strong interpersonal, communication, and organizational skills.
  • Detail-oriented with the ability to manage multiple priorities.
  • Proficiency in Microsoft Office Suite.
  • Willingness to learn internal systems and processes.
  • Experience in telecom, wireless, or technology services.
Preferred Qualifications
  • Familiarity with mobile device lifecycle processes.
  • Understanding of carrier policies, upgrade programs, and mobile hardware.
  • Ability to interpret account, service, or inventory reports.
Key Capabilities
  • Strong relationship management skills
  • Ability to balance multiple priorities
  • Adaptable to shifting tasks
  • Collaborative team player
  • Maintains accuracy under pressure

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