Customer Engagement Representative

5 days ago

Sydney, New South Wales, Australia beBeeExcellence Full time $70,000 - $90,000
About This Opportunity

Prepare to shine in this client-facing role where you'll be the voice of exceptional customer service, connecting with customers over the phone and turning their calls into memorable experiences.

This is an opportunity to enhance your skills as a Customer Service professional, delivering top-notch support to clients while growing within our organization.

  • Service Excellence: Respond to inbound calls, addressing client needs effectively.
  • Problem Solving: Engage in quality discussions to understand why customers want to discontinue their policy and offer valuable solutions to retain them.
  • Negotiation: Use proactive skills to turn disconnection requests into opportunities to save the customer relationship.
  • Continuous Improvement: Participate in training and learning to enhance your knowledge and skills to create value.
  • Performance Focus: Strive to meet or exceed all metrics and KPIs while providing consistent, excellent service.
What You'll Need To Succeed

To excel in this role, you'll require:

  • Customer Service: Excellent communication and interpersonal skills.
  • Problem-Solving: Ability to analyze situations and provide effective solutions.
  • Negotiation: Proactive approach to resolving conflicts and retaining customers.
  • Adaptability: Willingness to learn and adapt to new processes and technologies.
  • Results Orientation: Focus on meeting and exceeding performance targets.
Your Benefits

We offer a range of benefits to support your personal and professional growth:

  • Professional Development: Opportunities for training and learning to enhance your skills and knowledge.
  • Recognition: Regular recognition for outstanding performance and contributions.
  • Collaborative Environment: A fun and supportive team atmosphere that encourages collaboration and innovation.
About Our Organization

We're committed to delivering exceptional customer experiences and fostering a culture of excellence. Join us in shaping the future of customer service

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