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Customer Engagement Specialist

2 weeks ago

Sydney, New South Wales, Australia EMPR Australia Pty Ltd Full time $60,000 - $80,000 per year

Grow Your Sales Career with EMPR

Looking to build a career in sales with the right support behind you? At EMPR, you won't be left on your own, you'll have a strong manager by your side, mentoring and guiding you through every step of your sales journey.

You'll also gain hands-on experience engaging with a broad mix of customers, from repair and service providers to businesses and education customers, giving you exposure to different industries and the chance to build versatile, in-demand sales skills.

This is your opportunity to sell parts for world-leading IT brands, be part of the global Right to Repair movement, and work in a supportive team environment.

About EMPR

For more than 25 years, EMPR has been the trusted, authorised distributor of genuine IT parts and solutions across Australia and New Zealand. We proudly support world-leading brands such as HP, Lenovo, Dell, Hewlett Packard Enterprise, Lexmark, and Toshiba/Dynabook.

We're more than just parts, we're people who care. Our supportive workplace is built on collaboration, development, and growth. At EMPR, you'll find the tools and guidance to prosper, including participation in our Mentor Program for Customer Engagement and Sales, you'll gain the skills, confidence, and support to succeed.

The Role

Reporting to the Senior Sales Executive, the Customer Engagement Specialist is responsible for actively engaging with a broad range of customers through outbound calls, in-person visits, and video meetings. This is a fast-paced, customer-facing role where you'll promote and sell the full EMPR product portfolio, generate new business opportunities, and strengthen relationships with existing customers.

Your focus will be on expanding EMPR's customer base, building brand awareness, and driving revenue growth, while representing EMPR at networking events and in customer meetings.

Key Responsibilities

  • Conduct outbound sales activities (cold calling, video meetings, face-to-face visits) to generate new business.
  • Attend industry functions and networking events to represent EMPR and build connections.
  • Promote EMPR's entire product portfolio across retailers, resellers, education, government, corporate, and end-users.
  • Manage and record all activity in the CRM system, ensuring accuracy and consistency.
  • Achieve defined KPIs around outbound activity, sales targets, and customer engagement.
  • Build strong customer relationships through quote follow-up, product support, and timely responses.
  • Identify opportunities for cross-sell and upsell across our product range.
  • Collaborate internally to ensure seamless customer experiences and share market insights.
  • Keep up-to-date on customer trends, competitor offerings, and EMPR's alignment with the Right to Repair and Circular Economy.
  • Support new product launches and marketing campaigns through direct customer engagement.

What We're Looking For

  • 2–4 years' experience in retail or B2B sales, ideally with outbound engagement (phone or face-to-face).
  • Strong communication, presentation, and negotiation skills.
  • Highly self-motivated with a drive to meet ambitious sales targets.
  • Customer-first mindset with a passion for service and building relationships.
  • Ability to manage multiple sales engagements in a fast-paced environment.
  • Entrepreneurial, imaginative, and approachable style.
  • Valid driver's licence (required for customer visits).
  • Certificate III/IV in Sales, Business, or similar (preferred but not essential).
  • Police clearance may be required (depending on customer requirements).

Why Join EMPR?

At EMPR, we know our people are our strength. Here's what you'll enjoy:

  • Hybrid working – 2 days WFH, 3 days in the office.
  • Birthday Leave – your special day, our gift to you.
  • A supportive and collaborative environment where you'll thrive.
  • The chance to learn and grow through our Mentor Program
  • Exposure to a broad range of customers and industries — from service providers to education and corporate, helping you build adaptable, future-ready skills
  • Long-term career development in a company that's been strong for 25+ years
  • The opportunity to represent trusted global brands and contribute to the Right to Repair movement

Ready to Build Your Future?

If you're driven, customer-focused, and ready to grow, EMPR is the place for you. Join us and be part of a team that's helping customers repair more, replace less, and drive change in the IT industry. Sound like you? Please apply with your CV and a short cover letter explaining why you'd be a great fit for this role.

Please Note:

  • Only applicants with the legal right to work in Australia will be considered.
  • Only shortlisted candidates will be contacted.