Claims Customer Service Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Part time $45,000 - $65,000

We're seeking exceptional individuals to join our Claims team as Claims Advisors. This is a fantastic opportunity for customer service superstars to develop their skills and deliver outstanding outcomes for customers.

The role involves providing end-to-end service delivery of claims, playing a key part in building strong relationships with customers and driving business growth.

With no prior claims experience required, we welcome applicants who have the right attitude and desire to learn and grow with us.

This position offers a permanent part-time arrangement with two shift options:

  • Option 1: Work 8AM - 4PM over three days a week (Thursday, Friday and Saturday).
  • Option 2: Work 9AM - 2PM over five days a week (Monday - Friday) with 25 hours per week.

In this role, you'll have the opportunity to develop a strong people culture and work closely with a dynamic team.

About the Role:

As a Claims Advisor, you'll be responsible for delivering high-quality service to customers, working closely with colleagues and stakeholders to resolve claims efficiently and effectively.

Key responsibilities include:

  1. Providing exceptional customer service through effective communication and problem-solving skills.
  2. Working collaboratively with colleagues and stakeholders to resolve claims and achieve business objectives.
  3. Developing and maintaining strong relationships with customers and internal stakeholders.
  4. Contributing to a positive and inclusive team culture.

About You:

To succeed in this role, you'll need to possess:

  • Exceptional customer service skills and ability to build strong relationships with customers.
  • Excellent attention to detail and ability to work accurately under pressure.
  • Ability to take coaching and feedback, and apply it to improve performance.
  • Outstanding communication and interpersonal skills.
  • Ability to learn quickly and adapt to new situations.
  • Accurate and fast typing skills.
  • Strong prioritization, problem-solving, and organizational skills.
  • Proven record of achieving minimum productivity standards.
  • Strong work ethic and exceptional can-do attitude.

Benefits:

We offer a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive team environment.

How to Apply:

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