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Claims Resolution Specialist
2 weeks ago
This role offers a fantastic opportunity to work in a dynamic environment that values integrity, innovation, and exceptional service.
We are seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for managing a portfolio of claims, guiding customers through each stage of the process, handling customer inquiries, assessing claims and resolving complex issues, delivering exceptional customer service, and collaborating with the broader team.
To succeed in this role, you will need a strong background in customer service, experience in the insurance or financial services sector, and the ability to manage sensitive conversations with empathy and professionalism. You will also need to be able to understand and communicate technical/legislative information to customers, especially when delivering unfavorable outcomes, and have high resilience when dealing with complex cases.
- Key Responsibilities Include:
- Managing a portfolio of claims
- Handling customer inquiries
- Assessing claims and resolving complex issues
- Delivering exceptional customer service
- Collaborating with the broader team
This is a full-time permanent position that comes with a competitive salary package, opportunities to earn monthly incentives, ongoing learning and development, a Monday to Friday work schedule, and career progression within a fast-growing organization.
What We Offer- A full-time permanent role
- A competitive salary package
- Opportunities to earn monthly incentives
- Ongoing learning and development
- A Monday to Friday work schedule
- Career progression
