Senior Client Care Coordinator

6 days ago

Melbourne, Victoria, Australia beBeeCaregiver Full time $50,000 - $75,000
About Us

Our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do. We see people for who they are and honour their stories.

About This Opportunity

You will play a pivotal role in ensuring the highest quality of care for both potential and existing clients. As a key member of our team, you will manage the overall client experience, working closely with our dedicated office team to ensure seamless service delivery.

Key Responsibilities
  • Plan, manage, coordinate, and review client goals to achieve the best possible outcomes.
  • Actively communicate with team members and clients to develop and implement comprehensive care plans.
  • Formalise agreements with the client and client's family about the care services to be provided and associated costs.
  • Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about caregiver performance.
  • Meet with clients and their families face-to-face to discuss and review current care plans and goals.
About You
  • A qualification in a health-related discipline, such as social work, allied health, or a related field, is highly desired.
  • Previous and relevant experience working with seniors or aged care is essential.
  • Must have experience working in case management to provide high-quality care to our clients.
  • Highly efficient and organised with proven time management skills to manage multiple tasks and priorities.
  • Able to work under pressure and multitask while maintaining a high level of professionalism.
  • Strong written and verbal communication skills to effectively communicate with clients and team members.
  • Must hold a valid Australian driver's licence to travel between client locations.

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