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Customer Experience Manager

3 weeks ago

City of Armadale, Australia beBeeLeadership Full time $65,000 - $80,000

Key Highlights:

  • Leads a team of Client Liaison Officers to achieve individual and team Key Performance Indicators (KPIs).
  • Fosters strong relationships with dealers and Original Equipment Manufacturer (OEM) customers.
  • Maintains key metrics to ensure the branch is hitting performance targets.
  • Collaborates with Operations to identify trends, analyze data, and drive continuous improvement.

Responsibilities:

  • Develops and implements customer-focused strategies to improve client satisfaction and loyalty.
  • Collaborates with cross-functional teams to identify opportunities for process improvements and implements changes.
  • Provides exceptional leadership and guidance to Client Liaison Officers to ensure they have the tools and support needed to succeed.
  • Analyzes data and provides insights to inform business decisions and drive growth.

Requirements:

  • At least 3 years' experience in a supervisory or team leadership role.
  • A strong customer-first mindset with excellent conflict resolution skills.
  • Proven experience leading teams and ensuring compliance with internal policies.
  • A self-starter who thrives independently but knows how to lead collaboratively.

About Us:

We value professionalism, teamwork, and customer satisfaction. We strive to deliver service excellence, work collaboratively, and care for our people and customers.