Customer Experience Advocate

1 week ago

City of Latrobe, Australia beBeeCustomer Full time $23,000 - $30,000
Customer Service Ambassador

Our organization is seeking a highly skilled and customer-focused individual to excel in the role of Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer experiences, fostering strong relationships, and contributing to the overall success of our business.

Key Responsibilities:
  • Provide top-notch customer service by actively listening and consulting with customers to resolve their inquiries and concerns.
  • Record and verify customer information, services requested, and concerns in a timely and accurate manner.
  • Promote special offers and deals to enhance customer engagement and drive sales.
  • Efficiently manage repairs from start to finish, including delivery and cash-out procedures.
  • Support inventory management efforts by maintaining accurate counts and reports.
  • Play a vital role in maintaining a clean and organized facility, specifically focusing on the lobby area.
Essential Qualifications:
  • Proven organizational skills, enabling efficient task management and prioritization.
  • High level of motivation and a team-oriented mindset, driving collaboration and shared goals.
  • Flexibility to work a variety of retail schedules, including weekends, evenings, and holidays.

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