Senior Customer Experience Manager

1 week ago

City Of Kalamunda, Australia beBeeHospitality Full time $60,000 - $80,000
Job Title

About The Role

We are seeking an accomplished and ambitious Service Delivery Manager to join our team in providing exceptional customer experiences. This role will play a pivotal part in ensuring the hotel remains at the forefront of hospitality.

A Day In The Life Of A Service Delivery Manager

  • Develop and maintain strong relationships with the local community, fostering a sense of belonging and loyalty.
  • Collaborate with the team to preserve a welcoming atmosphere, guaranteeing customer satisfaction and safety.
  • Gain valuable experience leading a talented group of hospitality professionals, honing leadership skills and driving results.
  • Utilize your problem-solving expertise to address any challenges that may arise, promoting a proactive approach to issue resolution.
  • Bring boundless energy, enthusiasm, and exceptional service every shift, embodying the hotel's commitment to excellence.
About You
  • You possess prior experience in the hospitality industry, with some supervisory roles under your belt, demonstrating your ability to adapt and grow.
  • You've learned from experienced managers and are now ready to take on new challenges, applying your knowledge and skills to drive success.
  • You boast excellent communication and leadership skills, making you an ideal candidate to represent the hotel when needed.
  • You hold current RSA and RSG/RCG certifications as required by state regulations, ensuring compliance and upholding professional standards.

If you're passionate about career growth, learning, and making a positive impact in your community – we'd love to hear from you.

The benefits are numerous As part of our network, you'll have opportunities for professional growth, exclusive discounts, and access to employee wellbeing support.

In line with our commitment to responsibility, candidates will be required to undergo Employee Due Diligence checks.

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