Customer Experience Lead

4 days ago

City of Knox, Australia beBeeCustomerService Full time $85,000 - $115,000

We are seeking a skilled professional to lead our customer service team across the region, focusing on network and retail channels. As a key member of our leadership team, you will provide strategic direction and guidance to ensure we deliver exceptional customer experiences.

Key Responsibilities:
  • Manage a high-performing team to meet or exceed service level agreements
  • Develop and implement customer service KPIs using technology to optimize productivity and deliver best-in-class customer service
  • Drive internal recognition programs to reward excellent performance and customer experiences
  • Use technology to drive accountability and delivery of exceptional customer experiences
  • Oversee stocktakes to ensure internal and external requirements are met
About You:
  • Experience managing within a call centre environment
  • Leadership experience with a high-energy team of 10-20 members
  • Strong problem-solving skills with the ability to think critically

About the role: We are committed to delivering exceptional customer experiences. If you have a passion for leading teams and driving results, we would love to hear from you.

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