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Senior Hotel Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeOperations Full time $140,000 - $165,000
Operations Management Opportunity

This role offers a unique chance to lead the final operational setup and ensure readiness for a flagship Melbourne CBD site. The Operations Manager will oversee various aspects, including project management, stakeholder communication, and team recruitment.

Key Responsibilities:
  • Pre-Opening Planning:
    • Finalize SOPs for front office, housekeeping, guest services, and maintenance.
    • Ensure all operational checklists, timelines, and trackers are complete before opening.
    • Support planning of soft opening activities and dry runs.
    • Oversee OPEX/CapEx tracking, vendor coordination, and cost control for pre-opening deliverables.
  • Technology & Systems Integration:
    • Oversee setup of PMS, CRM, and channel manager systems.
    • Coordinate integration with IoT pod systems, mobile check-in/out, and payment gateways.
    • Test automation for guest communications (pre-arrival, in-stay, post-stay).
    • Confirm seamless data flow across PMS, OTA, CRM, and accounting platforms.
  • Distribution & OTA Onboarding:
    • Ensure OTA listings are live, accurate, and optimized.
    • Verify room types, rates, content, and policies are correctly set.
    • Troubleshoot channel manager sync issues and monitor parity.
    • Implement rate management best practices to maximize revenue.
  • Licensing & Compliance:
    • Prepare council submissions and ensure milestones are met on time.
    • Maintain compliance documentation and monitor regulatory progress.
  • Hotel Operations (Launch & Stabilisation):
    • Lead day-to-day operations from soft opening onwards.
    • Oversee check-in/out, housekeeping, maintenance, and guest satisfaction.
    • Define and implement brand guest experience standards.
    • Monitor OTA performance, pricing, and guest reviews.
    • Run daily operational meetings to resolve issues promptly.
  • Team Recruitment & Training:
    • Lead recruitment of front office, housekeeping, and support staff.
    • Deliver training programs aligned with SOPs.
    • Run operational test scenarios and service simulations prior to opening.
  • Stakeholder Communication & Performance Tracking:
    • Act as primary liaison between leadership, consultants, vendors, and landlord.
    • Provide weekly progress updates, highlight risks, and propose solutions.
    • Anticipate issues and develop contingency plans to prevent launch delays.
    • Track performance via dashboards covering KPIs (occupancy, OTA metrics, guest satisfaction, milestones).
Qualifications & Skills:

Essential:

  • 3–5 years' hospitality operations experience (hotel pre-opening strongly preferred).
  • Proven track record with PMS/CRM systems and OTA/channel manager setup.
  • Strong ability to manage deadlines under pressure.
  • Tech-savvy, detail-oriented, and solutions-focused.
  • Excellent written and verbal communication skills.

Desirable (Not Essential):

  • Experience in smart hotels, pod hotels, or co-living environments.
  • Knowledge of FF&E procurement, asset handover, or BMS systems.
  • Familiarity with Mews, SiteMinder, or similar platforms.

What We Offer:

  • A rare opportunity to help launch one of Australia's most innovative hotel brands.
  • Autonomy and responsibility to shape operations during a critical growth phase.
  • A collaborative and entrepreneurial culture.
  • An initial contract aligned with the pre-opening and launch phase, with a clear pathway into a senior operations leadership role post-opening.