Operational Excellence Specialist

4 weeks ago

Sydney, New South Wales, Australia GroupM Full time
About GroupM Nexus

GroupM Nexus is a leading global media performance organisation that unites various practices and solutions under a single unit. Our goal is to deliver unparalleled advantage to clients, stakeholders, and employees through a new cross-channel performance platform, AI, and international delivery hubs.

Job Overview

The Performance Coordinator role is a foundational position that establishes operational excellence in biddable practices. This involves supporting day-to-day work to deliver effective campaigns, ensuring consistent implementation, optimisation, and reporting. The ideal candidate will be highly analytical, have attention to detail, and be passionate about deepening their knowledge of the biddable industry.

Key Responsibilities
  1. Collaborate closely with internal teams
  2. Establish strong relationships with media, data, and technology partners
  3. Foster deep trust and understanding with agency client teams
  4. Contribute to great teamwork in your immediate team
Time Allocation
  • People: 15% of your time - Positively contribute to daily or weekly team meetings, proactively managing any workload or delivery concerns; Develop strong, trust-based relationships with your team, operating seamlessly together to deliver success for our clients; Build strong communication skills across all facets of your work, and respond well to guidance & feedback from your manager and team
  • Product: 50% of your time - Support the team in all aspects of biddable delivery, from setup & implementation to troubleshooting, optimisation, and pacing; Establish foundational expertise in each of the major technologies that GroupM employs, able to perform tasks autonomously and accurately across a diverse range of campaign outcomes; Produce timely, accurate, and insightful reports across your client portfolio
  • Client: 10% of your time - Establish an understanding of client challenges, objectives, and initiatives; Join your manager in meetings with data & technology partners, vendors, amongst others, to stay abreast of the latest opportunities for your clients; Work collaboratively across all teams to maintain the highest levels of client service and satisfaction
  • Commercial: 25% of your time - Deliver accurate and timely reconciliation of campaigns in line with best practice and with exceptional attention to detail; Ensuring all financial and compliance processes are followed with 100% accuracy, including (where relevant) bookings, loadings, and resolving account queries; Develop a high-level understanding of the different products and offerings across the business, their roles, and unique advantages
Requirements
  • Attention to detail: you register little-to-no errors in your work, you perform tasks with care
  • Organisation: you meet deadlines, handling expectations effectively ahead of time
  • Team & collaboration: contribute to shared goals, supporting fellow employees
  • Communication: responding to requests in a timely manner, with written & verbal communication that is consistent with our values and behaviours
  • Analytical: confidently manage basic information for day-to-day tasks
  • Flexibility: you adjust work practice and assignments based on feedback and priorities
  • Proactivity/taking the initiative: show purposeful self-development, and a sense of urgency, motivation, and tenacity in achieving objectives
  • Problem solving: confident in approaching problems, you break down issues to find underlying root cases

Salary Range: AU$65,000 - AU$80,000 per annum

Location: Brisbane, Sydney, Melbourne, Adelaide

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