Operations Excellence Specialist

1 week ago

Sydney, New South Wales, Australia HSBC Full time

We are investing in long-term growth, expanding our branch network and digital capability to deliver a premium service to our high net worth customers.

In this role, you are responsible for the end-to-end delivery and governance of business improvement projects from opportunity identification (define) to sustainable transition to BAU (control). Lean Six Sigma Black Belts are charged with dramatically improving customer experience, simplifying processes, and reducing complexity underpinning operations. This customer-centric, impact-focused, and results-oriented role directly contributes to building capability in the process improvement team as well as across the wider transformation community.

Key Responsibilities
  • Drive business streamlining projects ensuring optimal solutions for business initiatives
  • Work with diverse stakeholders delivering technical and operational enhancements
  • Identify opportunities and re-engineer processes contributing to customer experience improvement, revenue enhancement or cost reduction
  • Implement process and change improvements while measuring and reporting business service metrics (costs, turnaround time, quality)
  • Lead re-engineering initiatives with WPB

To be successful in this role, you will need:

  • Bachelor's degree in a Finance and/or business-related field and relevant work experience as a Lean Six Sigma Black Belt and mentoring other LSS practitioners
  • A creative thinker who has a strong desire to challenge existing work practices and effect positive change to enable the bank to meet its strategic aims
  • Outstanding interpersonal and stakeholder management skills with proven ability to communicate effectively at all levels of management
  • Strong track record of applying influencing skills to motivate and engage key stakeholders to effectively implement business process changes with measurable financial and qualitative benefits
  • Excellent analysis and problem-solving capabilities applied with demonstrable impact in projects

The estimated annual salary for this position is around $120,000 - $180,000, depending on experience.

HSBC offers a range of employee benefits, including market-leading subsidised private health cover, enhanced parental pay, and support when returning to work. We also offer competitive pay, an embedded flexible working culture, and a range of employee benefits.

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