Desktop Home Assessing Team Lead

2 weeks ago


North Lakes, Queensland, Australia Auto & General Full time

Auto & General is seeking an experienced Desktop Home Assessing Team Lead to join our North Lakes team.

The successful candidate will be responsible for guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

This is a challenging and rewarding role that requires strong leadership skills, commercial acumen, and the ability to manage complexity.

We are looking for someone with experience managing a team of professionals and operating effectively as part of a team with accountability for business results.

The ideal candidate will have a proven track record in leading, performance managing, coaching, and mentoring teams, as well as exceptional time management and organisational skills.

They will also possess strong verbal communication skills, effective with both customers and industry professionals when negotiating best business outcomes.

Key Responsibilities:
  • Leadership and Coaching: Develop and implement training programs to enhance team members' skills and knowledge.
  • Cost Control: Implement cost control strategies to deliver cost outcomes to plan.
  • Relationship Management: Build and maintain relationships with internal and external stakeholders.
  • Performance and Progress Reporting: Provide on-the-ground insight to contribute to the development and implementation of strategic and operational activities.
About Auto & General:

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're committed to fostering an inclusive culture that creates a great place to work for all.

What We Offer:
  • Competitive Salary: $90,000 - $110,000 per annum
  • Flexible Work Arrangements: Option to work from home two days per week
  • Opportunities for Growth: Learning and professional development opportunities to suit everyone
  • Recognition and Rewards: Recognition of high performance and rewards for hard work

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