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Delivery Transformation Lead

1 month ago

North Lakes, Queensland, Australia Auto & General Full time

At Auto & General, we're on a mission to be Australia's best insurer. To achieve this goal, we're seeking a skilled Delivery Transformation Lead to join our team.

Salary: $120,000 - $150,000 per annum, depending on experience and qualifications.

About the Role

We're looking for a highly motivated individual with excellent project management skills to support the Motor Claims & Assessing Program Portfolio. As a Delivery Transformation Lead, you'll be responsible for managing change initiatives, utilising project governance and change management principles to deliver exceptional service to our internal customers.

Your key responsibilities will include:

  • Applying departmental change and delivery process project manage delivery of system, process, and/or cultural changes.
  • Leading projects from requirements definition through deployment, identifying schedules, scope, budget estimations, benefit profiling, and tracking and implementation plans.
  • Management of Risk register and agreed mitigation plan.
  • Project documentation as per departmental templates as relevant to the specific project, including planning and resource requests.
  • Analyzing project progress and proposing plans to adapt scope, resources, or timeline to achieve optimal results.
  • Proactive, timely, and transparent communication to stakeholders at all levels with effective escalation management to ensure a sense of urgency in delivery is maintained.
  • Change management to fully engage teams potentially impacted by, or impacting, a change.
  • Ongoing monitoring of changes post-implementation to ensure they are successful and benefits realisation is optimised. Where necessary, facilitate any fixes or additional enhancements that may be required.
  • Post-implementation reviews that measure outcomes against objectives and disseminate any key learnings across the change delivery pipelines.

You'll also provide project and change management support to the Motor Claims & Assessing leadership team, as required. This may include provision of advice, escalation of blockers, plan revisions, and assistance in managing key processes and documentation.

Maintain sound knowledge of company processes, systems, products, and brands.

What We Offer

We offer a competitive salary, a range of benefits, and opportunities for professional growth and development. Some of the benefits of working at Auto & General include:

  • A base salary of $120,000 - $150,000 per annum, depending on experience and qualifications.
  • A comprehensive benefits package, including health insurance, life insurance, and income protection.
  • A generous superannuation scheme.
  • Opportunities for professional growth and development, including training and education programs.
  • A supportive and inclusive work environment.
  • The opportunity to work with a dynamic and innovative company that is committed to making a positive impact on the community.

About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We're passionate about delivering exceptional customer experiences and creating a positive impact on the community.

Contact Information