Air Freight Product Consultant

1 week ago

Sydney, New South Wales, Australia WiseTech Global Full time

Overview

We are looking for a Product Specialist with a profound expertise in air freight operations to contribute to the advancement of our innovative software solutions. This role is essential in understanding the intricacies of air cargo processes and translating that knowledge into actionable insights for product development.

Key Responsibilities

  • Analyze and resolve intricate air cargo challenges.
  • Deliver exceptional customer support through advanced troubleshooting.
  • Draft specifications for new software features and enhancements.
  • Evaluate current functionalities and propose improvements.
  • Create documentation and release notes for product updates.
  • Examine and document operational processes.
  • Identify inefficiencies and recommend best practices for system performance.
  • Provide timely resolutions to technical issues.
  • Conduct user acceptance testing and quality assurance for software updates.
  • Collaborate with clients and development teams throughout the feature lifecycle.

Candidate Profile

The ideal candidate will possess excellent communication skills and a keen ability to listen, ensuring a thorough understanding of client challenges. You will thrive in a flexible work environment, adept at navigating complex issues with a strategic mindset.

Qualifications

  • Proven experience in air cargo or related logistics sectors.
  • Familiarity with CargoWise or similar logistics software.
  • Strong interpersonal and teamwork capabilities.
  • Demonstrated commitment to continuous learning and professional growth.
  • Background in software development is a plus.
  • Experience in managing stakeholder relationships.
  • Knowledge of agile methodologies is beneficial.

About WiseTech Global

WiseTech Global is a leader in developing technology solutions that enhance the logistics industry. Our innovations empower global supply chains, serving some of the largest logistics companies worldwide. We are committed to creating breakthrough products that transform the logistics landscape.

We pride ourselves on fostering a vibrant workplace culture that promotes both personal and professional growth, providing our employees with autonomy and ownership in their roles.

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