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Product Specialist
2 months ago
About WiseTech Global
We are a leading provider of software solutions for the logistics and transportation industry. Our cutting-edge technology enables our customers to streamline their operations, improve efficiency, and reduce costs.
Job Summary
We are seeking a highly skilled Product Specialist to join our team in Sydney. As a Product Specialist, you will be responsible for leveraging your expertise in air cargo processes to guide the design and development of our software solutions.
Key Responsibilities
- Investigate and devise solutions for complex air cargo issues
- Provide high-quality customer service through 2nd line support
- Draft requirements for new features and functionalities
- Assess existing functionalities, recommending areas for improvement
- Document supporting content and release notes
- Analyse and document processes
- Identify and evaluate inefficiencies, suggesting optimal business practices and system functionality/behaviour
- Troubleshoot problems in a timely manner
- Conduct product development reviews (UAT/QA) for software fixes and new features
- Collaborate with customers and development throughout the lifecycle of new features
About You
You are a clear communicator and attentive listener, adept at uncovering the root cause of problems. You thrive in challenging situations and appreciate the dynamics of a flexible, flat-structured work environment. You possess the ability to delve beyond surface-level issues and drive meaningful solutions.
Qualifications
- Extensive experience in air cargo or related logistics/supply chain areas, complemented by technical knowledge
- Strong communication and collaboration skills
- Demonstrated self-driven learning and self-development
- Background in software development is advantageous
- Experience in stakeholder management
- Familiarity with agile software methodologies is useful
