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Air Freight Product Expert

2 months ago


Sydney, New South Wales, Australia WiseTech Global Full time

Overview:

We are looking for a dedicated Product Specialist in the air freight sector to enhance our innovative logistics solutions. This role is pivotal in utilizing your extensive knowledge of air cargo operations to influence the design and enhancement of our advanced software systems. As a key contributor, you will have the opportunity to engage with various specialized teams, including Carriers, Customs, International Logistics, and Warehousing, to gain a holistic view of our offerings and the logistics landscape.

Key Responsibilities:

  • Analyze and resolve intricate air cargo challenges.
  • Deliver exceptional customer support through advanced troubleshooting.
  • Create detailed specifications for new features and enhancements.
  • Evaluate current functionalities and propose improvements.
  • Prepare documentation and release notes for software updates.
  • Assess and document operational processes.
  • Identify inefficiencies and recommend best practices for business operations and system performance.
  • Address issues promptly and effectively.
  • Conduct product reviews (UAT/QA) for software updates and new features.
  • Collaborate with clients and development teams throughout the feature lifecycle.

Candidate Profile:

The ideal candidate will possess strong communication skills and be an attentive listener, capable of identifying underlying issues. You will thrive in a dynamic, flat-structured environment and have the capability to explore beyond immediate challenges.

Qualifications:

  • Significant experience in air cargo or related logistics/supply chain fields, along with technical acumen.
  • Excellent communication and teamwork abilities.
  • Proven track record of self-directed learning and professional growth.
  • Background in software development is a plus.
  • Experience in managing stakeholder relationships.
  • Familiarity with agile methodologies is beneficial.

Embrace this opportunity to make a meaningful impact in the logistics industry through innovation and collaboration.