Customer Experience Strategist

23 hours ago

Brisbane, Queensland, Australia beBeeStrategist Full time $90,000 - $120,000

About the Role: As a Customer Experience Strategist, you'll play a crucial role in delivering exceptional support to our customers.

Key Responsibilities:

  • Oversight of customer interactions to ensure timely and effective resolution
  • Pre-empting, taking ownership, and guiding complex issue escalations while maintaining our commitment to service level agreements
  • Building and leading a high-performing team by motivating individuals, building capability, and driving business outcomes
  • Enabling your team to thrive through managing workflows, facilitating development plans, and performance reviews
  • Driving continuous improvement using performance insights and customer feedback to boost efficiency and enhance the customer experience

Requirements:

  • Experience in customer-facing roles, preferably in emergency assistance or travel services (2-4 years)
  • Demonstrated ability to balance customer needs, operational delivery, and team performance
  • Passion for driving business outcomes, building capability, and leading a team that makes a real difference
  • Proven experience developing and delivering strategic programs with a focus on process improvement, automation, and workforce optimization
  • Highly developed interpersonal, communication (written and verbal), and negotiation skills

What We Offer:

  • Rewards and recognition including employee recognition programs and bonus schemes
  • Genuine flexibility options for hybrid, full-time, and tailored arrangements designed to help you achieve work-life balance
  • Unrivalled career and development opportunities with ongoing training to sharpen your skills
  • Modern, centrally located offices with excellent transport connections
  • An exciting, enthusiastic, and supportive team culture to give you everything you need to succeed

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