Desktop Support Professional

3 days ago

Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $124,000
Job Overview

The role of Technical Support Specialist is pivotal in delivering top-notch technical assistance to internal users.

Key Responsibilities
  • Provide regular support for desktop applications, hardware, and systems.
  • Monitor and track user queries related to system status, transactions, and procedures.
  • Respond promptly to service requests and incidents, adhering to service level agreements.
  • Escalate complex issues to relevant teams for timely resolution.
  • Maintain system access, user accounts, and configurations as per organisational policies.
Essential Skills
  • Experience supporting end-users in corporate IT environments, including desktop hardware, operating systems, and standard applications.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
  • Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles.
Requirements

Apply your technical expertise to drive excellent user experiences and contribute to the success of our organisation.

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