
Desktop Engineering Lead
3 days ago
The role involves leading the departments digital transformation and supporting ICT-enabled enterprise projects. Within this team, the ICT Operations Branch manages ICT infrastructure, networks, end-user platforms, cloud services, and ICT operations.
Key Responsibilities:- Design, develop, maintain, and support:
- Windows Standard Operating Environment (SOE), desktop software, and corporate device configurations (desktop/iOS)
- Enterprise messaging and collaboration (Exchange, Teams)
- Enterprise remote access (VDI and VPN)
- Application packaging and deployment
- Manage automated patching processes
- Provide expert technical advice across ICT platforms in governance and service management forums
- Deliver Level 3 support for escalated complex technical issues
- Collaborate with infrastructure, application, and security teams to ensure integration and compliance
- Develop SOPs, technical documentation, and knowledge base resources
- Support project planning and delivery for upgrades, migrations, and rollouts
- Monitor system performance and proactively ensure reliability and scalability
- Mentor junior engineers and contribute to continuous improvement initiatives
Requirements:
- Max 5000 characters total in one-page pitch (individual responses not required)
- Essential Skills:
- Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus), including servicing, update channels, and M365 licensing
- Expert knowledge of Windows 11, Intune, and Group Policy configuration (including Advanced Group Policy Management)
- Experience with Mobile Device Management (MDM) / Mobile Access Management (MAM) through Intune
- MECM (SCCM) and Intune skills including SOE creation/maintenance, application packaging, and patching
- Strong experience in writing technical documentation including SOPs and design documentation
- Desirable Skills:
- Experience with Citrix Virtual Apps and Desktops (CVAD)
- Experience with Australian Government IT Cyber Security processes including ISM, Essential 8, and ACSC hardening guides
Benefits include a collaborative work environment and opportunities for professional growth and development.
Please note that this is a challenging role requiring strong technical expertise and excellent communication skills.
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