Senior Desktop Systems Specialist

3 days ago

Canberra, ACT, Australia beBeeEngineer Full time $110,000 - $120,000

Job Opportunity:

We are seeking an experienced Desktop Engineer to join our team. As a key member of our IT department, you will be responsible for designing, developing, and maintaining our Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations.

Key Responsibilities:

  • Design, development, maintenance, and Level 3 support for the SOE, including desktop productivity software and corporate device configurations
  • Packaging and deployment of applications
  • Management of automated patching processes
  • Providing expert technical advice across supported platforms and services
  • Level 3 support for complex technical issues escalated from service desk and Level 2 teams
  • Collaboration with infrastructure, security, and application teams to ensure seamless integration and policy enforcement
  • Develop and maintain technical documentation, SOPs, and knowledge base articles
  • Participate in project planning and execution for upgrades, migrations, and new service rollouts
  • Monitor system performance and implement proactive measures to ensure reliability and scalability
  • Mentor junior engineers and contribute to continuous improvement initiatives

Requirements:

  • Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels, and M365 licensing
  • Expert knowledge of Windows 11, Intune, and Group Policy configuration
  • Experience with Mobile Device Management (MDM) / Mobile Access Management (MAM) through Intune
  • MECM (SCCM) and Intune skills including SOE creation/maintenance, application packaging, and patching
  • Strong experience in writing technical documentation including SOPs and design documentation

Desirable Skills:

  • Experience with Citrix Virtual Apps and Desktops (CVAD)
  • Experience with Australian Government IT Cyber Security processes including ISM, Essential 8, and ACSC hardening guides

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