Multifaceted Hospitality Ambassador

6 days ago


Cairns City, Queensland, Australia NOVOTEL Full time
About NOVOTEL

We are a global hospitality leader with over 5400 hotels across 110+ countries.

Salary and Benefits

The estimated salary for this position is between $45,000 - $65,000 per annum, depending on experience and location. We offer various benefits, including:

  • Global accommodation and F&B discounts
  • A sophisticated modern training platform
  • Recognition of service anniversaries and tenure milestones
Job Description

In this dynamic role, you'll be responsible for supporting both reservations and front office operations while taking on the following key responsibilities:

Key Responsibilities
  • Handle guest reservations and inquiries with precision and professionalism
  • Maintain a positive, sales-driven approach through interactions with guests
  • Drive our loyalty program by collaborating with front office and reservations teams to meet enrollment targets
  • Maximize occupancy and rates by identifying upsell and cross-sell opportunities
  • Ensure smooth check-in/check-out experiences while prioritizing guest satisfaction
  • Assist with inventory control and rate management to optimize hotel performance
  • Operate phone systems efficiently and support with portering duties as needed
Qualifications

To succeed in this role, you'll need:

  • Previous experience in a Front Office or Reservations role
  • Proficiency with Microsoft Office and Opera Cloud
  • Demonstrated service orientation with exceptional attention to detail
  • Proven ability to work independently, take initiative, and thrive in a dynamic environment
  • Excellent verbal and written communication skills
  • Flexibility to work a variety of shifts, including weekends and public holidays


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