Multifaceted Hospitality Ambassador
6 days ago
We are a global hospitality leader with over 5400 hotels across 110+ countries.
Salary and BenefitsThe estimated salary for this position is between $45,000 - $65,000 per annum, depending on experience and location. We offer various benefits, including:
- Global accommodation and F&B discounts
- A sophisticated modern training platform
- Recognition of service anniversaries and tenure milestones
In this dynamic role, you'll be responsible for supporting both reservations and front office operations while taking on the following key responsibilities:
Key Responsibilities- Handle guest reservations and inquiries with precision and professionalism
- Maintain a positive, sales-driven approach through interactions with guests
- Drive our loyalty program by collaborating with front office and reservations teams to meet enrollment targets
- Maximize occupancy and rates by identifying upsell and cross-sell opportunities
- Ensure smooth check-in/check-out experiences while prioritizing guest satisfaction
- Assist with inventory control and rate management to optimize hotel performance
- Operate phone systems efficiently and support with portering duties as needed
To succeed in this role, you'll need:
- Previous experience in a Front Office or Reservations role
- Proficiency with Microsoft Office and Opera Cloud
- Demonstrated service orientation with exceptional attention to detail
- Proven ability to work independently, take initiative, and thrive in a dynamic environment
- Excellent verbal and written communication skills
- Flexibility to work a variety of shifts, including weekends and public holidays
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