Customer Service Ambassador

19 hours ago


Cairns City, Queensland, Australia PULLMAN Full time

Welcome to Pullman Cairns International, where we offer an exceptional guest experience through genuine hospitality. As a Customer Service Ambassador, you will play a vital role in creating memorable stays for our guests from arrival to departure.

Job Overview

This is a fantastic opportunity to grow and develop within our dynamic team. You will have the chance to build meaningful connections with our guests and set the standard for exceptional service.

Responsibilities

Your key responsibilities will include:

  • Providing personalized assistance to guests, ensuring their needs are met with a smile
  • Handling requests efficiently and effectively, maintaining accuracy and attention to detail
  • Working collaboratively with colleagues to maximize occupancy and revenue
  • Managing phone calls, coordinating transportation and luggage services, and recommending local attractions
  • Assisting with portering duties as required, demonstrating flexibility and adaptability
Qualifications and Skills

To be successful in this role, you will need:

  • Able to focus attention on guest needs, remaining calm and courteous at all times
  • Strong interpersonal and problem-solving abilities, with excellent communication skills
  • Ability to work well under pressure in a fast-paced environment, prioritizing tasks and managing time effectively
  • Collaborative mindset, working cohesively with colleagues to achieve shared goals
  • Strong computer skills, with experience in Opera Cloud being highly beneficial
  • Availability to work within a rotating roster, including weekends, holidays, and nights
Benefits

We offer a range of benefits to support your career development and well-being:

  • Immediate access to global accommodation and F&B discounts
  • #LearnYourWay training platform, offering free industry-focused training and development opportunities
  • Recognition of service anniversaries and Accor Tenure Milestones

Our Commitment to Diversity & Inclusion: We are an inclusive employer, committed to attracting, recruiting, and developing diverse talent. We offer reasonable adjustments to support you throughout the recruitment process.



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