Customer Experience Ambassador

4 days ago


Cairns City, Queensland, Australia Hilton Hotels Full time

Deliver Exceptional Guest Experiences

Hilton Hotels is committed to providing world-class hospitality to our guests. We are seeking a Customer Experience Ambassador to join our team.

About the Role:

This role is responsible for ensuring that every guest interaction is exceptional and exceeds expectations. You will be the face of Hilton Hotels, working in one of our restaurants, bars, or cafes, where you will interact with guests daily.

Key Responsibilities:

  • Serve food and beverages to guests in a timely and efficient manner
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly
  • Maintain a clean and organized workspace, adhering to health and safety standards
  • Work effectively as part of a team to deliver seamless service to our guests

What We Are Looking For:

We are looking for someone who is passionate about delivering exceptional guest experiences. You should have excellent communication skills, be able to work well under pressure, and be knowledgeable about food and beverage services.

Requirements:

  • 1-2 years' experience in customer-facing roles, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of food and beverage services and procedures

What We Offer:

In return for your hard work and dedication, we offer a competitive salary of $25,000 - $35,000 per year, depending on experience. You will also receive comprehensive training and development opportunities to help you grow your career with Hilton Hotels.



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