Front Desk Ambassador
4 days ago
Oaks Hotels is a leading hospitality company that prioritizes delivering exceptional guest experiences. As a Guest Service Agent, you will be part of a close team that thrives on providing excellent customer service and working in a positive work environment.
Salary & Benefits
We offer a highly competitive hourly rate of $25.80, plus superannuation, as well as additional benefits including:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the company's business requirements
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries.
Responsibilities include:
- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay
To be successful in this role, you will require:
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts, including weekends and public holidays
We invest in our people's skills to allow them to grow and progress through their careers. Our company culture is focused on ensuring the best workplace environment, where our employees feel valued and supported.
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