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Business Systems Administrator
2 months ago
Cumberland Council is seeking a highly skilled Business Systems Administrator to join our Information Services team. As a key member of our team, you will be responsible for managing the technical and functional operation, maintenance, and support of Council's business systems, primarily TechnologyOne's product suite.
Key Responsibilities- Maintenance of application parameters and provision of assistance and support to users to effectively utilise business application systems.
- Complex system analysis, problem resolution, user support, and maintenance, as well as development and enhancements of Council's major application systems.
- Special projects and input into policy development through the Executive Manager Customer Experience and Technology.
- Tertiary qualifications in Information Technology or recognised industry qualifications, or relevant experience supporting applications in a service-oriented business.
- Highly developed interpersonal and communication skills, including the ability to communicate with staff effectively across all organisational levels and roles.
- Expert knowledge of the TechnologyOne suite, including Property and Rating, Enterprise Asset Management, Finance, Enterprise Content Management, HR/Payroll, Performance Planning, Enterprise Cash Receipting, Intramaps, and eServices.
- Expert knowledge of the relationships and associations between the various modules within the TechnologyOne suite.
- Demonstrated experience of software applications support in an ITIL style framework.
- Knowledge and experience in providing information and communication technology (ICT) problem and request resolution services to clients.
- High-level oral and written communication skills to develop documentation for system enhancements and training manuals, as well as the ability to interact effectively with people.
- Strong work ethic with the ability to work under pressure, set priorities, plan and organise workloads, and investigate and solve problems with minimal supervision and good attention to detail.
- Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers.
- Ability and enthusiasm to provide high-quality customer service to develop and follow standardised processes to ensure quality outcomes.
- Excellent organisational skills with a focus on quality and innovation.
- Valid Working with Children Check.
- Class C drivers' licence.
Council adheres to the principles of a child-safe organisation and is committed to the safety and wellbeing of all children and young people. We fully support the aims and objectives of NSW Child Protection Legislation and associated provisions.
What We Offer- We promote work-life balance and offer flexible working arrangements, including working from home opportunities or an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements.
- Training and professional development opportunities to develop skills and grow your career.
- Leave entitlements, including annual leave, 15 days personal leave per year, parental leave, and access to Long Service Leave after five (5) years (where applicable).
- Three (3) additional grant days of paid leave over Christmas (where applicable).
- Corporate Health Insurance discounts.
- Health and Wellbeing Programs to support our staff, including access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations, and to donate blood.
- Subsidies to assist with the cost of wellness and fitness activities.
- Free access to Council-owned and managed Aquatic Centres.
- Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).
