Effective Team Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeOperations Full time $95,895 - $124,995
Operations Manager Job Description

The Mission:

We strive to be the best company to work for with the best service and the best brand in our industry.

Our Values:

  • Empowerment: Delivering great results is what we value most. We are committed to taking care of each other, doing good, owning outstanding performance, driving business results, and creating what's next.

About the Role:

As an Operations Manager, you will lead a team at a bulk station. Your focus will be on driving operational excellence by managing and controlling aspects of fleet operations/logistics, sales, industrial relations, and contemporary leadership principles.

Key Responsibilities:

  • Lead, motivate, and empower a team through effective communication, excellent leadership, regular performance feedback, and team building to maximize customer satisfaction, employee satisfaction, and team productivity.
  • Analyse day-to-day results and take action to meet targets for service quality, loss and damage reduction at optimum costs.
  • Establish a customer-focused culture by implementing and managing initiatives that aim to achieve customer satisfaction, loyalty, and retention.
  • Use standard tools and methods to ensure daily/weekly/monthly reporting, measuring, and control of resources, activity service performance, and cost.
  • Ensure continuous improvement and share best practices implementation.
  • Initiate and implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.
  • Explore opportunities to improve service level in the most cost-efficient way.
  • Ensure all resources are focused to achieve high-quality service performance.
  • Ensure staff are trained, identifying training needs, and implementing programmes and people development strategies.

Required Skills and Qualifications:

  • Knowledge of optimisation processes.
  • Good knowledge of fleet/courier/driver management processes and related technology.
  • Understanding of communication requirements in a multi-cultural environment.
  • Proven experience and knowledge in effective training, coaching, and people management practices, including leadership development.
  • Professional certification or equivalent level of experience.
  • Three to five years' people management experience, preferably gained from Operations/Warehouse/Factory role.

Benefits:

As an Operations Manager, you will have the opportunity to drive operational excellence and make a significant impact on our business.

Others:

We offer a dynamic and challenging work environment, with opportunities for professional growth and development.

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