Order Management Coordinator

2 days ago

Sydney, New South Wales, Australia beBeeCoordinator Full time

We are seeking a detail-oriented Order Management Coordinator to join our team. As an Order Management Coordinator, you will play a crucial role in ensuring accurate and efficient order processing, while providing exceptional customer service.

Key Responsibilities:

  • Order Processing: Review customer orders for accuracy and completeness, identifying errors such as invalid or superseded part numbers. Maintain a touchless order processing approach, managing variations between customer documents and system data.
  • Customer Support: Develop a strong understanding of key product lines to assist with order processing. Identify and suggest replacements or alternative products for discontinued items. Provide policy-compliant product guidance, ensuring 100% order accuracy and obtaining customer approval before processing changes.
  • Portal Management: Manage and update customer portals, ensuring strict compliance with company policies to prevent errors and disputes. Enforce strict order placement protocols, ensuring data accuracy before processing.
  • Returns and Credit Notes: Process customer returns and credit notes, ensuring strict compliance with company policies. Manage Return Authorisation (RA) requests, verifying compliance before approval and processing.

Requirements:

  • 5+ years' experience in sales order processing/order management, preferably from a manufacturing/industrial sector
  • Excellent interpersonal skills, with the ability to provide exceptional customer service and deliver the right outcome
  • Strong customer and negotiation-focused mindset, with the ability to negotiate effectively and escalate when necessary
  • Ability to manage multiple tasks and deadlines efficiently
  • Written and verbal communication is clear, concise, and confident
  • Professionalism, flexibility, and adaptability in a fast-paced environment
  • Ability to work under pressure
  • Analytical mindset

Benefits:

  • Opportunity to work in a structured, compliance-driven environment
  • Chance to develop into a super-user and subject matter expert, ensuring compliance and optimising process efficiency
  • Collaborative and dynamic work environment

About Us:

We are a leading manufacturer of electro-pneumatic and industrial automation components, providing innovative products and solutions to customers across various industries. Our success has been achieved through our commitment to providing Japanese quality, customer-centric design, locally manufactured products backed by unrivalled commercial support.

To be considered for this opportunity, please submit your resume and cover letter.

  • Sales Order Coordinator

    45 minutes ago

    Sydney, New South Wales, Australia beBeeSpecialist Full time $63,000 - $92,000

    Order Processing SpecialistWe are seeking a skilled Order Processing Specialist to join our team. In this role, you will be responsible for processing customer orders in accordance with company policies and procedures, managing day-to-day order management functions, and ensuring seamless order processing through ERP systems.About the RoleProcess customer...

  • Parts Ordering Coordinator

    3 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    2 positions available: Parts Ordering Coordinator – Heartland Motors, Chullora and BlacktownFull-Time or Part-Time | Monday to Friday | No WeekendsLooking for a fresh start or ready to rejoin the workforce? This could be the opportunity you've been waiting for.Heartland Motors is seeking two organized and enthusiastic Parts Ordering Coordinators; one to...

  • Parts Ordering Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Heartland Motor Group Full time

    2 positions - Parts Ordering Coordinator – Heartland Motors, Chullora and BlacktownFull-Time or Part-Time | Monday to Friday | No WeekendsLooking for a fresh start or ready to rejoin the workforce? This could be theopportunity you've been waiting for.Heartland Motors is seeking two organised and enthusiastic Parts OrderingCoordinators; one to join our team...

  • Parts Ordering Coordinator

    4 hours ago

    Sydney, New South Wales, Australia Heartland Motor Group Full time

    2 positions - Parts Ordering Coordinator - Heartland Motors, Chullora and BlacktownFull-Time or Part-Time Monday to Friday No WeekendsLooking for a fresh start or ready to rejoin the workforce?This could be theopportunity you've been waiting for.Heartland Motors is seeking two organised and enthusiastic Parts OrderingCoordinators; one to join our team at our...

  • Sales Order Coordinator

    2 days ago

    Sydney, New South Wales, Australia beBeeOrder Full time $90,000 - $110,000

    Key Responsibilities:Review and clarify quote conditions and customer information prepared by the sales team.Place purchase orders with suppliers and coordinate delivery arrangements with parent companies or freight forwarders.Collaborate with Production, Supply Chain, Warehouse, and Admin teams to resolve order-related queries.Follow up and expedite orders...

  • Order Services Coordinator

    3 weeks ago

    Sydney, New South Wales, Australia Colgate-Palmolive Full time

    Join to apply for the Order Services Coordinator role at Colgate-Palmolive2 days ago Be among the first 25 applicantsJoin to apply for the Order Services Coordinator role at Colgate-PalmoliveGet AI-powered advice on this job and more exclusive features.No Relocation Assistance OfferedJob Number #168552 - Villawood, New South Wales, AustraliaWho We...

  • Order Services Coordinator

    3 weeks ago

    Sydney, New South Wales, Australia Colgate-Palmolive Full time

    Join to apply for the Order Services Coordinator role at Colgate-Palmolive2 days ago Be among the first 25 applicantsJoin to apply for the Order Services Coordinator role at Colgate-PalmoliveGet AI-powered advice on this job and more exclusive features.No Relocation Assistance OfferedJob Number #168552 - Villawood, New South Wales, AustraliaWho We...

  • Business Development Manager

    2 days ago

    Sydney, New South Wales, Australia Next Order Full time

    Business Development Manager - AustraliaAre you passionate about helping restaurants better connect with customers?Next Order is an all-in-one software provider for restaurants. We combine everything restaurants need to succeed with commission-free online ordering, an easy-to-use POS, and free third-party delivery integrations to provide a single view of...

  • Order Management Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeCoordinator Full time $63,000 - $87,000

    Parts Coordinator Job DescriptionAs a Parts Coordinator, you will play a pivotal role in maintaining the smooth operation of our service department. Your primary responsibility will be to ensure that the right parts are ready for the right job at the right time.Key Responsibilities:Support the daily parts operations and maintain accurate recordsPrepare all...

  • Order & Customer Service Manager

    2 days ago

    Sydney, New South Wales, Australia beBeeData Full time $100,000 - $120,000

    Customer Service and Data SpecialistWe are seeking a part-time professional to join our team in managing customer data and orders.This role involves collaborating with colleagues to deliver exceptional service, meet targets, and implement efficiency tools.In this position, you will be responsible for:Data management and pricing excellence through standards...