Overnight Hotel Operations Specialist

5 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $32,000 - $36,000
Hotel Operations Specialist

We are seeking a highly organized and detail-oriented Hotel Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient running of our hotel's overnight operation.

  • Job Summary: Ensure guest satisfaction and maintain safety and security of the property.
  • Key Responsibilities:
    • Welcoming late arrival guests and farewelling early departures.
    • Managing reservation details and accounts for in-house guest details.
    • Providing efficient service for guest registration and departure.
    • Preparing and distributing relevant reports to relevant departments.
    • Attending to guests' requests efficiently and effectively.
  • Requirements:
    • Previous customer service experience in a Hotel environment.
    • Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud.
    • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
    • Strong communication skills and pride in personal presentation.
    • A genuine customer service focus and a strong dedication to always making our guests smile during their stay.
    • Availability to work overnight shifts.
    • Valid Australian working rights.
  • Benefits:
    • Employee benefit card offering discounted rates with Accor and our partners worldwide for you and your family.
    • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor.
    • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
    • Work alongside passionate industry professionals.
    • Be mentored by experienced Accor Hospitality professionals who want to see you succeed.
  • Our Commitment:

We are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.

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