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Hotel Operations Specialist
3 weeks ago
As a seasoned hotel operations expert, you will be responsible for creating exceptional guest experiences through genuine care and service. You will oversee Rooms Division operations, collaborating with internal departments to ensure seamless overnight service aligned with industry standards.
In this role, you will uphold high safety and compliance standards, anticipate guest needs, resolve escalated issues promptly, and maintain service excellence. You will operate confidently and independently in a fast-paced environment.
Additionally, you will identify operational challenges and provide coaching and mentorship to team members, promoting a culture of continuous improvement and growth.
Required Skills & Qualifications:• Extensive experience in hotel front office operations, preferably in a leadership role
• Strong skills in team development, coaching, and conflict resolution
• Familiarity with Hotel Property Management Systems (preferably OPERA)
• High attention to detail and strong operational oversight
• Proactive approach to mentoring and supporting team performance
