Operations Manager

1 day ago

Melbourne, Victoria, Australia beBeeNight Full time $60,000 - $80,000

Job Opportunity

The Night Manager will play a crucial role in the pre-opening journey of the hotel. Key responsibilities include setting up operational foundations, ways of working, and culture of the department. Once the hotel is opened, the Night Manager will manage operations during night-time hours (11pm-7am), supervising overnight staff, providing exceptional guest service, and ensuring safety and security of the property.

Key Responsibilities:

  • Guest Services: Manage and deliver exceptional services during overnight hours, handling late arrivals, early departures, guest requests, and issues, and in-room dining
  • Team Management: Lead and support overnight team, including front desk agents and potential security personnel, ensuring effective performance and adherence to standards
  • Financial & Audit Responsibilities: In conjunction with Night Auditor, perform and ensure accuracy of Night Audit function, reconcile accounts and transactions, and IHG One Rewards audit
  • Reporting & Communication: Prepare and distribute key daily reports, including financial and operational reports, house status, guest arrivals, guest feedback, duty manager log, and daily briefings
  • Security & Safety: Monitor security systems, conduct regular patrols, respond to incidents, and ensure secure environment for all guests and staff
  • Emergency Management: Act as Chief Warden during emergencies, following crisis management procedures to ensure guest and team safety

Requirements:

  • Minimum of 2 years of previous experience in similar role and capacity, or closely related position in hotel operations
  • Previous experience in hotel opening or conversion highly regarded
  • Computer savvy and versed in adapting to work with various auditing and reporting systems
  • Fluent in English, both spoken and written
  • Additional languages well regarded
  • Excellent communication, problem-solving, and interpersonal skills
  • A passionate team player, ability to work in fast-paced environment and prioritise workloads
  • Physically and mentally suitable for working overnight hours, and occasional lifting of heavy items
  • Availability over weekends and public holidays
  • Experience working with Hotel PMS, such as Opera PMS, Opera Cloud, RMS, HotelKey, etc
  • Licence to work in Australia without restrictions

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