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Business Growth Expert
3 weeks ago
We are seeking a highly motivated and results-driven professional to join our team. As an Account Development Associate, you will play a pivotal role in supporting sales efforts and driving business growth.
About Our Team
We serve professionals across countries, delivering cutting-edge legal content and technologies. Our team is at the forefront of legal transformation, focusing on markets by introducing them to future research, drafting, and workflow automation—powered by AI and smart content delivery.
We're a tight-knit team of problem-solvers, hunters, and collaborators who are passionate about making a difference. Your work will support the Rule of Law and help small firms thrive in a rapidly evolving digital environment.
About the Role
The Account Development Associate is an entry sales role where you will work closely with Relationship Managers to upsell and retain current customers. You'll be responsible for generating upsell leads for premium solutions, assessing customer needs, and scheduling appointments to drive customer engagement and account growth.
- Identify upsell opportunities and proactively promote products to existing customers.
- Assess customer usage and engagement to support account retention efforts.
- Initiate contact with customers through phone, email, and virtual meetings.
- Maintain accurate customer data and activity records in CRM systems.
- Achieve and exceed monthly sales/KPI targets, contributing to revenue goals.
- Provide valuable feedback to enhance customer insights and product development.
Requirements
- A degree in sales/marketing or relevant field is preferred.
- Strong communication and relationship-building skills.
- Experience in customer service or sales with a proven track record of meeting quotas.
- CRM experience and ability to manage customer data effectively.
- Team-oriented, proactive, and motivated to drive results.
Benefits
- Be part of a fun, passionate, and supportive team.
- Opportunity to earn additional commission and grow your career.
- Ongoing learning and development programs.
- Work with an inclusive global company that values flexibility, wellbeing, and career development.
- Discounted health plan rate and optical assistance.
- Life assurance and income protection.
- Option to buy additional annual leave days.
- Employee assistance program.
- Flexible working arrangements.
- Benefits for you and your family.
- Access to learning and development resources.
