Pega Workflow Specialist
3 weeks ago
About the Company
Davidson is partnering with a leading banking institution to enhance client services and operational efficiency in their Private Wealth domain.
A 12-month fixed-term contract with potential for further engagement based in Melbourne.
About the Role
You will hold Product Ownership of Pega workflow design and implementation within the Private Wealth team, defining and delivering the workflow vision, roadmap, and goals.
Your key responsibilities include:
- Leading business improvement initiatives to re-engineer processes and customer journeys, driving measurable outcomes.
- Conducting diagnostics on complex end-to-end business processes and operations, identifying opportunities for enhancement.
- Reviewing and refining current workflows to deliver significant improvements in performance and efficiency.
- Engaging senior stakeholders to secure necessary support and resources for implementing process changes.
- Balancing various factors when recommending process improvements.
- Collaborating with senior leadership to ensure alignment of business improvement projects with the organisation's strategic objectives.
About You
To succeed in this role, you will need:
- Proven expertise in Pega workflow design and implementation, particularly within the Private Wealth sector.
- Product Ownership experience is highly desirable.
- Expertise in leading cross-functional teams.
- A strong background in Business Process Improvement, ideally with experience in LEAN Six Sigma methodologies.
- Exceptional communication and presentation skills.
- A solutions-focused mindset and ability to balance multiple priorities while delivering impactful change.
Estimated Salary: AU$120,000 - AU$150,000 per annum
Benefits
- Hybrid working arrangements
- 12 month FTC with view to permanency
- CBD location
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