Pega Business Improvement Specialist

1 month ago


Melbourne, Victoria, Australia Davidson Full time
About the Role

We are seeking a highly skilled Pega Business Improvement Specialist to join our team in Melbourne. This is an exciting opportunity for you to drive business improvement and contribute to meaningful changes within a prestigious banking organisation.

In this role, you will hold Product Ownership of Pega workflow design and implementation within the Private Wealth team. You will play a key role in defining and delivering the workflow vision, roadmap, and goals while ensuring clear communication across all stakeholders.

Responsibilities
  • Lead business improvement initiatives to re-engineer processes and enhance customer journeys, driving measurable outcomes.
  • Conduct diagnostics on complex end-to-end business processes and operations, identifying opportunities for enhancement.
  • Review and refine current workflows to deliver significant improvements in performance and efficiency.
  • Engage with senior stakeholders to secure necessary support and resources for implementing process changes.
  • Balance various factors, such as customer needs, operational demands, regulatory requirements, and risk considerations, when recommending process improvements.
  • Collaborate with senior leadership to ensure alignment of business improvement projects with the organisation's strategic objectives.
About You

To succeed in this role, you will need:

  • Proven expertise in Pega workflow design and implementation, particularly within the Private Wealth sector.
  • Product Ownership experience is highly desirable.
  • Expertise in leading cross-functional teams.
  • A strong background in Business Process Improvement, ideally with experience in LEAN Six Sigma methodologies.
  • Exceptional communication and presentation skills, with the confidence to influence and engage with senior stakeholders.
  • A solutions-focused mindset and the ability to balance multiple priorities while delivering impactful change.
  • Experience working in a banking or financial services environment, specifically within Private Wealth is beneficial.
Benefits
  • Hybrid working arrangements
  • 12 month FTC with view to permanency
  • CBD location

The estimated salary for this role is between $120,000 - $180,000 per annum, depending on your level of experience and qualifications. If you have the relevant skills and qualifications, we'd love to hear from you.



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