Security Officer

2 weeks ago


North Geelong, Victoria, Australia WorkSafe Victoria Full time
About the Role

The Security and Concierge Officer is part of the Security team who are responsible for delivering security support to WorkSafe Victoria (WSV). The team provides and promotes a safe and secure customer-focused work environment for WSV staff and site visitors.

Key Responsibilities:
  • Providing a high level of customer service to members of the public, facility contractors, and visitors attending meetings and events at various offices.
  • Assessing client needs and responding appropriately within pre-defined parameters, ensuring clear communication in challenging situations.
  • Monitoring surveillance equipment, including CCTV, intruder detection, and duress systems, ensuring all systems are operating in accordance with procedures and responding to incidents using pre-defined procedures.
  • Ensuring workplace incidents, including emergency situations, are responded to appropriately, accurately documented, and followed up in accordance with standard procedures.
  • Performing building inspections to ensure the security of building perimeters and restricted rooms, and responding to incidents using pre-defined procedures.
  • Creating security passes in accordance with established procedures.
  • Making decisions to resolve concerns, issues, or problems relating to security matters or building facilities within pre-defined guidelines and escalating matters to the Senior Security and Concierge Officer as required.
  • Ensuring issues that may impact the reputation of WSV or adversely affect WSV are communicated to the Security Manager immediately.
  • Creating and maintaining records in various security-related databases, utilizing different software systems to manage daily security operations.
  • Administering first aid to WSV employees within the scope of knowledge and training, ensuring appropriate reporting procedures are followed.
  • Maintaining functional expertise, which requires continual training and participation in emergency management exercises to ensure emergency and security response processes are maintained to a high standard.
  • Assisting other departments as required, including Fleet or Staff Assist with some service delivery or acting as the contact point at established locations.


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