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Claims and Reporting Specialist
2 months ago
We are seeking a highly skilled Claims and Reporting Officer to join our Performance, Quality & Client Experience Division. As a key member of our team, you will play a pivotal role in ensuring our clients have the best experience of our services.
Key Responsibilities- Support NDIS Planning reviews or changes of participants' circumstances
- Respond to funding enquiries and ensure Service Agreements are in place
- Assist with ensuring respite funding is clarified and entered into relevant recording systems
- Comply and adhere to organisational Policy and Procedures, work instructions, and State and Commonwealth requirements
- Assist with process improvement initiatives, including problem-solving issues to ensure operational efficiencies and high-level service user satisfaction
We are looking for a candidate with previous experience managing services for people with a range of disabilities. You will have experience in coordinating funding from external bodies, knowledge and experience of scheduling services, and the ability to prioritise and effectively manage workload.
You will also have demonstrated commitment to liaising effectively and working in partnership with all stakeholders, effective, positive and respectful communication skills, and well-developed written communication skills.
What We OfferWe offer a range of benefits, including investment in your career, commitment to staff health and wellbeing, and employee discounts and savings at over 450 of Australia's most loved retailers and service providers.
We are committed to providing a welcoming, innovative, safe, empowering, and respectful environment for all, and living these values each and every day.
