Customer Experience Manager

2 weeks ago


Melbourne, Victoria, Australia Nufarm Full time

Nufarm, a leading global agricultural innovator, is seeking an experienced Customer Service Team Leader to join its Horsham, Victoria team.

The successful candidate will be responsible for coordinating day-to-day tasks, providing training and development, and building effective communication channels with internal and external stakeholders.

This is a permanent role offering a competitive salary package, including a base salary of $90,000 - $110,000 per annum, plus benefits such as employee assistance program, career development opportunities, and vehicle leasing through salary sacrifice.

About the Role

As a key member of the Nuseed team, you will have the opportunity to work in a dynamic and collaborative environment, driving business growth and customer satisfaction.

The ideal candidate will possess excellent customer service skills, attention to detail, strong communication and organizational abilities, and a proven track record of success in similar roles.

Key Responsibilities

  • Coordinate day-to-day tasks and provide training and development to team members
  • Build and maintain effective communication channels with internal and external stakeholders
  • Conduct regular reporting and analysis for informed decision-making
  • Coordinate the Canola seed portfolio, including order management, dispatch, and customer communications

What We're Looking For

  • A customer-centric mindset and a passion for delivering exceptional customer experiences
  • Excellent communication and interpersonal skills
  • Strong organizational and administrative skills
  • A proven ability to work effectively in a team environment

Benefits

  • A competitive salary package, including a base salary of $90,000 - $110,000 per annum
  • Employee Assistance Program
  • Career development opportunities and training
  • Vehicle leasing through salary sacrifice
  • Discounted health insurance


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