High-Performing Service Delivery Leader

3 days ago

Perth, Western Australia beBeeLeadership Full time $120,000 - $140,000
Service Delivery Manager Role

At our organization, we are seeking an experienced Service Delivery Manager to lead one of our high-performing teams. This role is pivotal in delivering exceptional service to our clients and contributing to the end-to-end service experience.

Key Responsibilities:
  • Lead a team of support technicians to deliver seamless service to clients.
  • Ensure SLA adherence and contribute to continuous improvement.
  • Work closely with internal teams to ensure service delivery meets client needs.
  • Play a key role in escalations, working directly with clients and stakeholders.
Requirements:
  • Demonstrated experience in Service Delivery or a related discipline.
  • Solid commercial acumen and ability to deliver outcomes for clients.
  • Deep understanding of ITIL-based service delivery and passion for structured, high-quality client service.
  • Outstanding communication and stakeholder management skills.
  • Proactive, accountable, solutions-focused mindset and strong attention to detail.
Benefits:
  • Competitive salary package.
  • Free access to Uprise, including coaching sessions from qualified psychologists or counsellors.
  • Flexible work arrangements to support work-life balance.
  • Opportunities for personal and professional development through mentoring and training programs.
  • Option of a company car as part of your ongoing employment package.
What We Offer:

We pride ourselves on being a great place to work, with a dynamic values-centered culture, clear vision, and strong leadership. Our employees are encouraged to take advantage of our internal training sessions and library. We welcome applications from Neurodiverse candidates and offer flexible options to best showcase your skills.

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